Maximize BFCM Sales by Managing Key Preparation, Promotion and Experience Risks
The Black Friday to Cyber Monday (BFCM) season brings unparalleled sales opportunities, but also risks that - if not mitigated - can undermine results. With careful planning and execution, however, businesses can minimize these concerns and maximize their BFCM performance. Here are three critical areas to focus on.
Lack of Preparedness
Inventory shortfalls are a major pitfall. Running out of best-sellers disappoints customers and loses sales. Forecast demand carefully and have reliable restocking plans. Website failures also frustrate users. Ensure your technical infrastructure can handle spike traffic loads through optimization, scalability testing, and capacity planning. Overwhelmed customer support damages brand perception. Staff adequately and train representatives to handle high contact volumes swiftly and helpfully.
Poor promotion starves your deals of visibility. Leverage paid social ads, email, influencers, and more to reach broad, engaged audiences. Vague messaging leaves customers uncertain. Clearly communicate promo value through short, compelling descriptions highlighting savings and benefits. Neglecting mobile misses growing traffic. Optimize your site, checkout, and campaigns for smartphones to accommodate changing shopping behaviors.
Poor Buyer Experience
Complicated checkout loses carts. Streamline steps and minimize required fields for a smooth process. Lackluster post-purchase support frustrates. Quickly update customers and solve issues to boost loyalty. Unmet expectations sour relationships. Clearly set delivery timelines, policy details, and product standards upfront to avoid disappointment.
With diligent planning addressing these key risk areas, your BFCM season can drive meaningful revenue and lay the groundwork for enduring customer relationships. Focus on preparedness, promotion, and positive experiences to maximize your success.